The Purpose Of This Contract Involves The Management Of Custody Activities And The Delivery Of Titles As Well As The Management Of Legalizations. The Service Must Follow The Following Guidelines: • Culture Based On "Customer Service". • Proactivity In Improving The Management Of Assigned Activities. • Optimization In The Management Of The Resources Intended For The Realization Of The Different Activities. • Search For Excellence In Service Provision. • Availability Of Indicators And Production Of Periodic Reports For The Management Of The Service Provided. The Objectives Of The Service Are: • Respond To The Volumes Of Activity Defined Within The Scope Of The Service. • Provide The Different Activities Entrusted With The Quality Criteria And Compliance With The Service Level Agreements Set By The Uoc. • Offer A Personalized Service, Especially In Those Activities That Have A Direct Exit To The Students. • Guarantee Pro-Activity, That Is To Say, Anticipation Of Possible Problems That May Arise As A Result Of The Development Of The Service. • Generate Periodic Qualitative And Quantitative Documentation Of The State Of Service To The Uoc Management Team. • Propose Improvements In The Efficiency Of The Management Of Activities.